Refund and Returns Policy

It happens, sometimes you may feel dissatisfied with an online purchased order from any website. It’s not a new thing to some of us. Despite being too precise in listing our offers, if you find yourself in such a state, here is a completed guide on how to proceed because we want you to be completely satisfied with your purchase. If you need to return an item or request a refund, please read our policy below for guidance on how to proceed.

General Return Policy

1. Eligibility for Returns:

– Items can be returned within [2 days] of receipt.
– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging..
– Certain products, such as personalized items or perishable goods, are not eligible for returns.

2. How to Initiate a Return:

-The Most important step is to contact our Customer Support team at [support@cheapdeals.co.ke] or call us at 0719213405 within [2 days] of receiving your order.
– Second, Provide your order number, the reason for the return, and any relevant photos if applicable.
– Then, our team will guide you through the return process, including obtaining a return authorization.

Process for Refunds

1. Refund Timeline:

– Once we receive your returned item, we will inspect it and notify you of the approval status of your refund.
– Approved refunds will be processed within [7-10 business days], and a credit will automatically be applied to your original payment method.

NB: If you received an item that was damaged or defective, please notify us immediately, and we will provide a full refund or replacement at no additional cost.

Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Non-Refundable Items:

What we shall not accept (Non-returnable products) are damaged, incomplete, used or installed items, and poorly packaged items; If the original sealed blister packaging has been opened on items, these will not be accepted. 

Exchange Policy

Note: We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item according to our return policy and place a new order for the desired product.

Exceptions

Certain sales items marked as “final sale” cannot be returned. Please check the product description for more details before purchasing.

Contact Us

If you have any questions regarding our refund and returns policy, please don’t hesitate to reach out to our Customer Support team. We are here to assist you!

– Email: support@cheapdeals.co.ke
– Phone: 0719213405

Thank you for choosing Cheap Deals! We appreciate your business and are committed to ensuring your satisfaction.