Refund and Returns Policy

Welcome to Cheap Deals! We want you to be completely satisfied with your purchase. If you need to return an item or request a refund, please read our policy below for guidance on how to proceed.

General Return Policy

1. Eligibility for Returns:

– Items can be returned within [2 days] of receipt.
– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging..
– Certain products, such as personalized items or perishable goods, are not eligible for returns.

2. How to Initiate a Return:

– Please contact our Customer Support team at [support@cheapdeals.co.ke] or call us at 0719213405 within [2 days] of receiving your order.
– Provide your order number, the reason for the return, and any relevant photos if applicable.
– Our team will guide you through the return process, including obtaining a return authorization.

Process for Refunds

1. Refund Timeline:

– Once we receive your returned item, we will inspect it and notify you of the approval status of your refund.
– Approved refunds will be processed within [7-10 business days], and a credit will automatically be applied to your original payment method.

2. Non-Refundable Items:

– Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
– If you received an item that was damaged or defective, please notify us immediately, and we will provide a full refund or replacement at no additional cost.

Exchange Policy

– We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item according to our return policy and place a new order for the desired product.

Exceptions

– Certain sales items marked as “final sale” cannot be returned. Please check the product description for more details before purchasing.

Contact Us

If you have any questions regarding our refund and returns policy, please don’t hesitate to reach out to our Customer Support team. We are here to assist you!

– Email: support@cheapdeals.co.ke
– Phone: 0719213405

Thank you for choosing Cheap Deals! We appreciate your business and are committed to ensuring your satisfaction.